Our practice does not routinely bulk bill all patients. Pensioners and Health Care Card holders will be bulk billed providing a valid card is produced at the time of consultation. Routine childhood immunisations are also bulk billed. All other patients will be charged a fee. Payment can be made with EFTPOS, credit card, cash or cheque. We are able to claim your rebate online for you if you have registered your bank details with Medicare.
If you are having trouble paying, eg prolonged illness or hardship, please feel free to discuss this with your doctor.
Brief Consultation (5 mins)
Standard Consultation (5-20 mins)
Long Consultation (20-40 mins)
Student Fee: Standard Consultation – $55
Student Fee: Long Consultation – $95
Extra charges apply for additional tests or procedures.
We listened to you and we are improving patient care at West Armidale Medical Centre.
We carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
1) WAITING TIMES IN THE SURGERY ARE TOO LONG.
We are always checking when appointments are being made if a longer time is needed so please advise our Receptionist if you have a lot of issues to discuss with your GP. We are trying to book longer appointments for those patients who always seem to need more time with the GP.
2) GETTING AN APPOINTMENT WITH YOUR GP/NURSE OF CHOICE TAKES TOO LONG
We have two new Registrar’s starting in February 2020 which will help free up our regular GP’s. For consults where a script or a Dr’s Certificate is all that is needed the new doctors will be available. This should improve continuity of care for those patients with ongoing needs with their regular GP.
3) YOU CANNOT ALWAYS GET TELEPHONE ACCESS TO A DOCTOR OR A NURSE.
It is often difficult for us to obtain immediate access to your GP or to a Nurse when you call. If it is an urgent medical situation we will always put your call through to a Clinician straight away. For non-urgent calls we send a message through to the GP or nurse and they will return your call as soon as possible.
4) THE WAITING ROOM IS SOMETIMES NOT VERY COMFORTABLE.
Sometimes our waiting room is crowded but we hope by trying to improve waiting times in the surgery we can alleviate this problem. We aim to keep the waiting room at a comfortable temperature but if you feel it is too hot or too cold, please advise reception and we can adjust the air-conditioning or the heating. If you need a face mask, please ask. We have them available at reception.